PLANNED MAINTENANCE

Major Infrastructure Upgrade — Scheduled Maintenance

Customer Impact NoticeBoomi Agent Garden ServicePlatform Reliability Engineering

Expected Impact: Approximately 30 minutes of service disruption

During this window, Agent Garden will experience two phases: an initial read-only phase followed by a brief full unavailability period. No action is required from you.

Overview

We are performing a major infrastructure upgrade across all regions for the Boomi Agent Garden service. This upgrade is designed to improve reliability, performance, and long-term supportability of the platform.

Customers will experience approximately 30 minutes of service disruption during the scheduled maintenance window, consisting of two phases:

Phase 1 (Read-Only Mode): ~10 minutes — Agent Garden will be accessible but restricted to read-only operations. All creation and modification activities will be blocked.
Phase 2 (Full Outage): ~5 minutes — The application will be temporarily unavailable while infrastructure switches over.

Service will restore automatically once the upgrade is complete, and no action is required from customers.

Maintenance Schedule by Platform

⚠ Note: Maintenance windows are subject to confirmation by the SRE team. Times shown are in Eastern Time (ET). All times will be communicated through your standard change management process.

Platform / Environment	Maintenance Window	Read-Only Phase	Full Outage Phase
US Platform UTC−5 / UTC−8	Saturday, 3:00 AM ET – 7:00 AM ET	~10 minutes	~5 minutes
UK Platform UTC±0 / BST	Friday, 7:00 PM ET – 11:00 PM ET	~10 minutes	~5 minutes

Phase 1: Read-Only Mode

During the initial read-only phase, Agent Garden will be accessible but restricted to viewing operations only. You can perform all read-only activities listed below, but all creation and modification operations will be blocked.

✓ What You Can Do

Read-Only Operations Permitted

View and browse existing Agents
View deployed Tools and tool configurations
View installed Packages and package versions
View deployment artifacts and deployment history
Access Agent Garden dashboards and reports
Review audit logs
Export Agents (download as ZIP, PDF, or YAML)
View and download Agent schemas

✕ What Will Be Blocked

Creation and Modification Operations

Create, import, or register new Agents, Tools, or Packages
Update or edit existing Agents, Tool configurations, or Package definitions
Deploy or redeploy Agents, Tools, or Packages
Enable or disable Deployments
Delete Agents, Tools, Packages, or deployment artifacts
Duplicate Agents
Import Agents from file (YAML/ZIP) or import Templates
Modify Agent or Tool settings, permissions, or access controls
Trigger Agent runs or pipeline executions
Use AI Assist or AI Builder
Submit forms or change platform settings

Phase 2: Full Outage

Following the read-only phase, the application will be temporarily unavailable while the infrastructure switchover completes. You may see a service unavailable page or a connection error during this window. In addition, the following may be unavailable:

Agent Step execution
Control Tower sync

No action is needed. Service will resume automatically. If the application has not recovered after 15 minutes from the scheduled end of the maintenance window, please contact Boomi Support.

Frequently Asked Questions

Will any of my data be lost during the upgrade?

No. All data is fully preserved throughout the maintenance process. The upgrade includes safeguards to ensure data integrity, and rollback options are in place should any issue arise. No customer action is required to protect your data.

Do I need to do anything before or after the maintenance window?

No preparation is needed. Once the maintenance window ends, the application will resume normal operations automatically. All previously available write and create operations will become available again without any action on your part.

What if I am in the middle of something when the maintenance starts?

We recommend avoiding time-sensitive create, update, or delete operations in the period immediately before and during the scheduled maintenance window. If you are mid-task when the maintenance window begins, write operations will be temporarily rejected. Please wait until after the maintenance window and retry.

Will the maintenance window affect all regions at the same time?

Each platform environment has its own scheduled maintenance window. Refer to the schedule table above for the specific times applicable to your environment. Windows will be communicated through the standard change management process.

How will I know when the upgrade is complete?

The application will automatically reconnect and return to full read/write operation once the upgrade is complete. All previously blocked operations will be available again without any notification or action required from you.

What should I do if I experience issues after the maintenance window ends?

If you experience issues after the maintenance window ends, please contact Boomi Support and reference this notice. Include the time you observed the issue and a description of the affected operation. The team will be actively monitoring through the post-upgrade period.