IDEV1 -  Error setting up FTP connection: Connection reset

Document created by gbockelmann Employee on Nov 2, 2012Last modified by Adam Arrowsmith on Nov 14, 2017
Version 3Show Document
  • View in full screen mode
Basic Training
FTP Connector


Test execution of Account XML to CSV completed with errors. Embedded message: Severe errors occurred during start shape execution, terminating process.; Caused by: Error setting up FTP connection: Connection reset; Caused by: Connection reset
This is most likely an FTP access issue on the user end.  Even though a user may be able to successfully ping, the port (21) may be blocking incoming traffic. The user will either need to check their firewall settings, work with their IT dept to rectify the solution or just use the Test Atom Cloud through the training that involves accessing FTP resources.


1 person found this helpful