IDEV1 - Connecting to atom timeout

Document created by mike_c_frazier Employee on Nov 6, 2012Last modified by nancy_kenney on Nov 14, 2017
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How long is normal for the database import to hang on 'connecting to atom'?
If it hangs for more than about 15-20 seconds, then most likely there's an issue with the jdbc driver install.  Be sure the driver installed successfully. If the installation was completed successful, launch the windows services manager and restart the atom. To do this, select the start button, and search "services". This will populate a list of currently running Windows services. Highlight the Atom, with the name you created during the installation, and select the restart option.