No data returned from document cache even though the key value is present

Document created by pete_mccoy1.3055586893899446E12 Employee on Sep 23, 2014Last modified by dave_lesshafft on Mar 2, 2016
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Created document cache and when attempting to retrieve data from the cache with the appropriate key value when using an Add Cached Data, no data is returned.
Confirm the data value that is used for the key is present, that a matching record has passed into the document cache, and that you have designated the appropriate profile element when adding the cached data.  If all these things are correct, the next thing to do is to confirm that the profile element that is being used to pull data to be passed to the document cache MATCHES the profile that is being used to index the cache.
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