Duplicate requests are sent out from NetSuite connector after September Release (09/16/22015)

Document created by Rabia_Sozkesen Employee on Sep 21, 2015Last modified by dave_lesshafft on Mar 2, 2016
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Duplicate requests are sent out from NetSuite connector after September Release for certain operations and objects.
1) Confirm that the duplicate requests are being sent out only after September Release.
2) In September Release NetSuite timeout set to 1 hour per retry. If the system default timeout is not set, a value of three minutes is used.(http://help.boomi.com/atomsphere/GUID-44349EF1-83A1-42B8-9FAA-C11E7C85572F.html ). We have observed that for customers that don't have the default timeout set, started receiving NetSuite Read Time out errors after 3 minutes which eventually caused NetSuite connector to repost the same request. This behavior caused multiple requests to be made against Netsuite.
3 ) Follow the below article to increase the time out settings in your atom:
Netsuite - Read time out error after Sep 16, 2015 release

 

4) Trace logging can be turned on to better observe the request and responses from NetSuite: http://help.boomi.com/atomsphere/GUID-37E8BE48-29F4-40BD-B918-BA04629BEF1C.html

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