You are a customer or consultant of SuccessFactors (an SAP company) and are using Dell Boomi as part of their packaged solution. How should you get support for Dell Boomi products?
Per Dell Boomi’s partnership agreement with SAP SuccessFactors, SAP SuccessFactors handle all support calls for their customers. Whether the issue is purely SuccessFactors or only Dell Boomi, they have experts that can help provide support. Here is the link to their support portal where you can open a ticket: https://launchpad.support.sap.com/#/notes/1296527/E
As a reference, please refer to the SAP/SuccessFactors Boomi FAQ in the SuccessFactors Partner Portal. Here are the direct links to the Folder and the specific Document (SuccessFactors Partner access credentials required). If you feel you need further assistance from Dell Boomi, please contact Jody Sinclair (email@example.com) who manages the SAP SuccessFactors relationship. For Dell Boomi account management and provisioning requests, please contact firstname.lastname@example.org.