adding a new Partner user to AtomSphere and PRM

Document created by mike_aronson Employee on Nov 15, 2013
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I need to add a new Partner user to an AtomSphere account
(this article is for partners only)

     An existing partner user with Administrator privileges can add new partner users to their AtomSphere account by following the steps at this link:

http://help.boomi.com/atomsphere/GUID-224BCF80-9493-4494-893C-4E95B19DAB2B.html

     The existing partner user may also need to add the new partner user to each sub-account by following the steps at this link:

http://help.boomi.com/atomsphere/GUID-873199B2-48C7-49EE-843F-37E50750523B.html

     The existing partner user may also need to add the new partner user in PRM if they are going to be responsible for provisioning accounts. To do this, they will need to contact their Dell Boomi partner account manager.

     If the new user will need access to the Dell Boomi Customer Support Portal (to access AtomSphere -> Help & Feedback -> Support & Community), the existing user should open a new case in the portal requesting that the new user be added to the portal as well. Within the case, please include the new user's full name, email address and the AtomSphere Account ID. The Account ID is available in AtomSphere -> Setup -> Account Information

     If the existing user is unable to create a case, please email support@boomi.com with the above information to submit the request.

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