How many failed attempts to login to the platform before the account is locked?

Document created by pete_mccoy1.3055586893899446E12 Employee on Aug 23, 2013Last modified by harvey_melfi on Mar 1, 2016
Version 2Show Document
  • View in full screen mode
How many consecutive unsuccessful login attempts is a user allowed?
How long does the account lockout last?
A user is allowed 6 consecutive unsuccessful login attempts before their account is locked.  After the 3rd unsuccessful attempt they will see the following message:

 

Login failed, user login will be locked after 3 more failed attempts

 

Per our documentation:
After 6 incorrect login attempts, the user is locked out and the account administrator will receive an alert email indicating what account was attempting to be logged into unsuccessfully.

 

Once the account is locked due to too many unsuccessful login attempts, the account will remain locked indefinitely, until such time that the user selects the "Help I forgot my password" link on the login screen and resets their password.
The link to reset the password will be sent to the email address associated with the users account. The link to reset the password is only valid for 30 minutes.
1 person found this helpful

Attachments

    Outcomes