Error executing Netsuite Command: Error executing Netsuite operation: ; nested exception is: org.xml.sax.SAXException: Bad envelope tag: html

Document created by chris_stevens Employee on Apr 25, 2016
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Error

Error executing Netsuite Command: Error executing Netsuite operation: ; nested exception is: org.xml.sax.SAXException: Bad envelope tag: html

 

Solution

Review the process logs and look for any additional details.

  1. If still in development, re-import your NetSuite operation to ensure the profile reflects the latest NetSuite schema.
  2. Review the data for any possible format inconsistencies or bad data (unusual special characters embedded in the data)
  3. Check trust.boomi.com for any issues during the time when the process was running.
  4. Check status.netsuite.com for any issues during the time when the process was running.
  5. Download the atom container logs and look for any errors or messages that could have resulted in premature failure or interruption during the time that process ran.
  6. When the process is executed and it makes the request to NetSuite, the request and response are captured in NetSuite under:  Setup > Integration > Web Services Usage Log (may require admin account to view this). Locate the Request and Response captured there from your execution (per the date/timestamp/timezone) and review those files for any additional details including this error.
  7. A lack of more error detail in the response XML or above logs could indicate that a severe failure on the request processing occurred and it did not allow for the application to record the error in the logs. If running on a local atom, check server event logs for any I/O issues during that time.
  8. If no error appears in the above logs or in the response XML, you may need to contact NetSuite support or Dell Boomi support for further analysis of why this error occurred.

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