Accounts or list of sub-accounts do not appear on the file share

Document created by anton_serbanescu Employee on Dec 16, 2016Last modified by chris_stevens on Jan 4, 2017
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Issue:

When we add a cloud atom for the Private cloud, no account folders are getting created on the file share server. What is the issue? You've checked the permissions on the file share, and checked the folder with the list of sub-accounts and it is empty. What needs to be done to populate the folder with the list of the sub-accounts?

 

Solution:

Restart the head node of the Private Molecule/Cloud on the master account. This should force the list of sub-accounts to become present on the file share.

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