Customer Success On-Boarding Program Overview

File uploaded by cymantia_tomlinson Employee on Feb 10, 2017Last modified by cymantia_tomlinson Employee on Sep 26, 2017
Version 6Show Document
  • View in full screen mode

Welcome to Dell Boomi!

 

Congratulations on your selection of Dell Boomi; chosen by industry analysts as the #1 leading Integration Platform as a Service (iPaaS). Our iPaaS capabilities span Integration, Application Program Interface (API) Management, Master Data Management (MDM), Electronic Data Interchange (EDI), as well as focused Industry Solutions, providing the foundation of success for our customers’ businesses across the globe.

 

At Dell Boomi, we recognize the level of effort in both time and resources that our customers expend to research a solution that meets the goals of the enterprise.  We know you have entrusted Dell Boomi with the success of your current and future projects and want to assure you that we are dedicated to building this into a long lasting, successful relationship.

 

With this in mind, our Success Assurance Team is at your service acting as your liaison within the Boomi organization. We represent all aspects of our business including Professional Services, Support, Development, Strategy, Finance, and Business Operations and provide your voice across these organizations.  

 

Our Mission

To build customer retention by removing barriers to accelerate the adoption and time to value of the Boomi subscription within your enterprise.

 

Resources and Links

The Dell Boomi platform is connecting 200+ applications, 1,000+ endpoints, and enabling business for 5,000 customers. As you can imagine, there is a wealth of knowledge and expertise gained when engaged at this level across the globe and across industries. This knowledge is available to your organization compiled from the crowd sharing innovations we have built in our platform, our user community, our support organization, our professional services team, and our Success Assurance Team.

 

Below you will find a table with valuable information on our platform, services and processes we consider useful to your organization. Please feel free to explore them and ask for more details as needed.

 

 

Resource

Description

Link

Dell Boomi

Boomi Website for all products, services, whitepapers, etc.

https://boomi.com/ 

Community

Forums, Knowledge Center, Ideas

https://community.boomi.com/

Trust

Platform performance, planned maintenance, etc.

https://trust.boomi.com

Support

Service levels explained, response time, hours, etc.

https://boomi.com/services/support/

Services

Support, Training & Certification, Professional Services

https://boomi.com/services/

Customer Success

Beyond Support

https://www.boomi.com/services/customer-success/

Connector Licensing

Understanding Connection Usage & Licensing

Understanding Connection Usage and Licensing 

Release Control

On-line help (FAQ) detailing our monthly scheduled release process

http://help.boomi.com/atomsphere/GUID-B7C92CB2-A24C-4C79-BC22-1A0FC9012DC2.html 

Support Guide

Learn how to log a support case

Dell Boomi Help and Support Guide 

 

Next Steps

We will engage with you often over the course of our continuing relationship. We will work with you to plan reviews to ensure you are on track to meet your goals and gaining the most value out of your subscription.  

 

We are excited to get started! Please review the below on-boarding presentation for useful information you will need to ramp-up quickly. Also be sure to review the Dell Boomi Help & Support Guide for additional details on how to get help. If you have any questions, please send us a note at CustomerSuccess@boomi.com.

 

Welcome and thank you for joining the Dell Boomi team!

Outcomes