Welcome to Dell Boomi!
Congratulations on your selection of Dell Boomi; chosen by industry analysts as the #1 leading Integration Platform as a Service (iPaaS). Our iPaaS capabilities span Integration, Application Program Interface (API) Management, Master Data Management (MDM), Electronic Data Interchange (EDI), as well as focused Industry Solutions, providing the foundation of success for our customers’ businesses across the globe.
At Dell Boomi we recognize the level of effort in both time and resources that our customers expend to research a solution that meets the goals of the enterprise. We know you have entrusted Dell Boomi with the success of your current and future projects and want to assure you that we are dedicated to building this into a long lasting, successful relationship.
With this in mind, our Success Assurance Team is at your service acting as your liaison within the Boomi organization. We represent all aspects of our business including Professional Services, Support, Development, Strategy, Finance, and Business Operations and provide your voice across these organizations.
To build customer retention by removing barriers to accelerate the adoption and time to value of the Boomi subscription within your enterprise.
Resources and Links
The Dell Boomi platform is connecting 200+ applications, 1,000+ endpoints, and enabling business for 5,000 customers. As you can imagine, there is a wealth of knowledge and expertise gained when engaged at this level across the globe and across industries. This knowledge is available to your organization compiled from the crowd sharing innovations we have built in our platform, our user community, our support organization our professional services team and our Success Assurance Team.
Below you will find a table with valuable information on our platform, services and processes we consider useful to your organization. Please feel free to explore them and ask for more details as needed.
Boomi Website for all products, services, whitepapers, etc.
Forums, Knowledge Center, Ideas
Platform performance, planned maintenance, etc.
Service levels explained, response time, hours, etc.
Support, Training & Certification, Professional Services
Understanding Connection Usage & Licensing
On-line help (FAQ) detailing our monthly scheduled release process
Learn how to log a support case
|Dell Boomi Help and Support Guide|
We will coordinate an on-boarding session with you at the earliest possible date. The on-boarding session is designed for you and your team to understand who we are, what the elements of the program entail, and how we engage together to drive your success. This session is intended to get you started on your first project with Dell Boomi. We will discuss how we will guide you through your journey to a successful, repeatable implementation as shown below.
We will engage with you often over the course of our continuing relationship. We will work with you to plan reviews to ensure you are on track to meet your goals and gaining the most value out of your subscription.
We are excited to get started! Please review the below on-boarding presentation for useful information you will need to ramp-up quickly. Also be sure to review the Dell Boomi Help & Support Guide for additional details on how to get help. If you have any questions, please send us a note at BoomiSuccessAssurance@Dell.com.
Welcome and thank you for joining the Dell Boomi team!