Dell Boomi's Planned Improvements to its Hosting Environment

Document created by Tiffany Powley Employee on Jun 4, 2018Last modified by ellen_obrien816040 on Sep 10, 2018
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BE SURE TO FOLLOW THIS DOCUMENT TO BE NOTIFIED OF IMPORTANT UPDATES

                                        

 

Summary

The Dell Boomi hosting environment will move to a new infrastructure provider, Amazon Web Services (AWS), starting in the second half of 2018. A phased approach will be taken for this migration. The Dell Boomi platform will be moved first. Atom Cloud migration will come later. Phase 1 of the migration, the migration of the Dell Boomi platform, was completed September 8, 2018. 

 

 

Why is Dell Boomi moving hosting providers?

Dell Boomi is committed to modernizing its integration platform to ensure ongoing reliability, performance, and scalability for current and future users. The new hosting environment will also provide opportunities for new offerings, such as Atom Clouds for targeted workloads.

 

Why use Amazon Web Services (AWS) as the hosting provider?

Dell Boomi’s continued growth requires the flexibility and world-wide scale of a public cloud hosting provider. Amazon Web Services (AWS) offers a mature public cloud platform, rich in features and compatible with our existing offering. With AWS, Boomi can support additional features, including encryption for data at rest and clouds for targeted workloads. Plus, the proven technology services of AWS enables Boomi to accelerate the pace of innovation.

 

When will the migration take place?

The Dell Boomi platform was migrated on September 8, 2018.  Migration of the Dell Boomi Atom Clouds will be performed in subsequent phases through early 2019. As details about the Cloud migration and specific dates become available, Dell Boomi will provide more information here. 

 

What will the impact to the platform be during migration?

The platform is the user interface that enables users to access Dell Boomi applications.

During Phase 1 of the migration—the migration of the Dell Boomi platform—the Dell Boomi platform (platform.boomi.com) and AtomSphere APIs (api.boomi.com) will be unavailable until the migration event is complete. We expect the event to last approximately 4 hours. The following functionality will be unavailable until the completion of the migration event:

  • In the platform:
    • Building, deploying, and managing processes
    • Viewing process history
    • Administering accounts
    • Mastering golden records in Hub
    • Managing APIs in API Management
  • The AtomSphere APIs 

 

What will the impact to the run-time environment be during migration?

During Phase 1 of the migration—the migration of the Dell Boomi platform—the Dell Boomi Atom Clouds, any private Atom Clouds, and your Atoms and Molecules will continue to run. Therefore, all processes will continue to run while the platform migrates.  Specifically, while the platform is unavailable, the following will continue to execute:

  • All processes running on Boomi-hosted Atoms, Molecules, and Atom Clouds
  • All processes running on customer-hosted Atoms, Molecules, and Atom Clouds
  • Any web services hosted on any of the Boomi or on-premise Atoms, Molecules, and Atom Clouds
  • All request processing for Boomi-hosted Hub Clouds
  • All processes that use the MDM connector or MDM Listener connector
  • All API Management authentication brokers
  • All APIs hosted on the US Atom Cloud (connect.boomi.com)

 

What will the impact to Atom status alerts be during migration? 

During Phase 1 of the migration—the migration of the Dell Boomi platform—Atom status alerts will not be generated. 

 

As the migration event is nearing completion, the platform might become aware of Atoms before those Atoms can communicate with platform. When the platform becomes available again, you could receive misleading Atom status alerts for some or all of your Atoms. Depending on what type of updates you subscribe to, those alerts could include both Atom offline and Atom  status updates. For example, if an Atom goes offline during the migration event, platform will not be able to report it as offline until the migration is complete. 

 

After the migration is complete, the platform will resume reporting Atom status as it is known. However, it could take some time for Atoms to accurately report their status to the platform at the new location. 

 

What if I need to restart my Atoms during the migration?

During Phase 1 of the migration—the migration of the Dell Boomi platform—you will not have access to the Restart Atom option that is normally available on the Atom Information panel of Atom Management. However, anyone with access to the servers on which Atoms are running will be able to stop and start Atoms in the normal way, using a Windows service or Linux command line.

 

Alternatively, an administrator could issue a JMX command to an Atom that would trigger a rolling restart. Issuing a JMX command requires the Atom to be configured for JMX management and the administrator to understand JMX functionality.  

 

How can I monitor my processes during the migration when Process Reporting will be unavailable?

To monitor processes when Process Reporting is unavailable, you can review the log files on your Atoms. This approach will be less time consuming if you use a centralized logging tool, such as Splunk.    

 

What do I need to do to prepare for platform migration?

No action is required. However, you might want to consider taking the following precautionary measures:

  • Avoid deploying significant changes to your processes in the day or so leading up to the migration. If your processes are stable, they will be less likely to generate errors. Notifications about process errors will not be generated during the migration event.
  • If your processes generate a significant quantity of messages, allocate additional space for the storage of those messages during the migration event. In other words, if the process executions on a given Atom communicate with the platform,  the Atom must be prepared to hold those messages until communication with the platform resumes. The content of those messages is metadata updates, such as execution ID, processing time, etc. 
  • If you are concerned about possible process failures during the migration, you could pause your scheduled processes prior to the start of the migration event.
  • Customers who whitelist IP addresses will need to work with their internal IT staff to add the new IP addresses to their whitelist.  

 

What if I need to whitelist Dell Boomi IP addresses? 

While the URL for the platform will not change from https://platform.boomi.com/, the platform IP addresses will be changing. After the platform migration is complete, the old platform IP addresses will no longer function and they will not redirect users to the new IP addresses. If you whitelist platform IP addresses, you need to be aware of these changes to ensure continued access to the platform. 

 

For example, if your Boomi implementation includes local Atoms, Molecules, or private Atom Clouds, those containers need to communicate with the platform on a continuous basis. Your network firewall must allow calls to the platform. If the platform IP addresses are blocked, communication between local containers and the platform will not be possible and your business processes could be disrupted. For more information about the security of this communication, see Atom communication security

 

As part of the platform migration, the number of IP addresses that you need to whitelist will increase. The move to AWS is intended to maximize the reliability and availability of the Dell Boomi infrastructure. To realize those benefits, multiple IP addresses will be part of the new hosting environment. Any of those IP addresses could become active at any time. To ensure business continuity, you should plan to whitelist all of the following IP addresses.  

 

The IP addresses for connecting to the Dell Boomi platform are:

 

ComponentURLCurrent IP addressNew IP addresses
Platformhttps://platform.boomi.com67.192.139.7518.210.186.202
18.211.196.51
18.213.45.165
18.213.50.40
52.36.199.99
54.213.181.131
54.68.119.221
APIshttps://api.boomi.com72.32.154.95
Mobile Platformhttps://m.platform.boomi.com67.192.139.77

Atom 

(communication to Platform)

https://atom.boomi.com67.192.139.79

 

The IP addresses for outbound connectivity from the Dell Boomi platform will also change.  Examples of outbound calls from the platform include OAuth2 token generation and importing an API endpoint from an external URL. The outbound IP addresses to whitelist are: 

 

ComponentCurrent IP addressNew IP addresses
Platform67.192.139.7518.211.250.250
18.213.76.189
34.230.206.22
35.167.140.28
52.13.159.123
52.55.188.121
54.203.52.160

 

Can I test connectivity to the platform before the migration to AWS? 

Now that the platform migration to AWS is complete, the Platform Connectivity Utility process has been removed from the Process Library. 

 

Some of the platform IP addresses are not alive.  Why? 

Some of the IP addresses listed above will be used only in the case of a disaster recovery event.  We publish them now so that in the unlikely case of a disaster, recovery is smoother for those customers who whitelist IP addresses. Previously, we did not publish disaster recovery IP addresses.  

 

Connecting to the Dell Boomi platform - Disaster Recovery IP addresses:

  • 54.68.119.221
  • 52.36.199.99
  • 54.213.181.131

 

Outbound from the Platform - Disaster Recovery IP addresses

  • 35.167.140.28
  • 54.203.52.160
  • 52.13.159.123

How can I stay informed of the migration?  

During the migration and any other planned maintenance event or incident, Dell Boomi communicates through the Dell Boomi Status Page. Dell Boomi will provide interim updates throughout this platform migration event. 

 

Dell Boomi posted the platform migration event on Status Page.  You can Subscribe to Updates to receive text messages, email notifications, or both.  You get text messages when Dell Boomi creates or resolves an incident.  You get email messages when Dell Boomi creates or updates an incident. For more information about Status Page notifications, see the help documentation: Notification Triggers | StatusPage.io

 

What if I can't access the platform after migration is complete? 

Some potential problems and suggested actions are described here:  Troubleshooting Dell Boomi platform problems after migration.  

 

I have additional questions. Where can I get more information?

  1. We will be posting updates to this document regularly, so please FOLLOW this document to receive notifications of new content. 
  2. Post a comment with your question to this document.
  3. Contact Customer Success at customersuccess@boomi.com.  
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