Dell Boomi's Planned Improvements to its Hosting Environment

Document created by Tiffany Powley Employee on Jun 4, 2018Last modified by Tiffany Powley Employee on Aug 17, 2018
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The Dell Boomi hosting environment will move to a new infrastructure provider, Amazon Web Services (AWS), starting in the second half of 2018. A phased approach will be taken for this migration. The Dell Boomi platform will be moved first. Atom Cloud migration will come later. Phase 1 of the migration, the migration of the Dell Boomi platform that was planned for Saturday, August 18, 2018, will be rescheduled.  



Why is Dell Boomi moving hosting providers?

Dell Boomi is committed to modernizing its integration platform to ensure ongoing reliability, performance, and scalability for current and future users. The new hosting environment will also provide opportunities for new offerings, such as Atom Clouds for targeted workloads.


Why use Amazon Web Services (AWS) as the hosting provider?

Dell Boomi’s continued growth requires the flexibility and world-wide scale of a public cloud hosting provider. Amazon Web Services (AWS) offers a mature public cloud platform, rich in features and compatible with our existing offering. With AWS, Boomi can support additional features, including encryption for data at rest and clouds for targeted workloads. Plus, the proven technology services of AWS enables Boomi to accelerate the pace of innovation.


When will the migration take place?

In order to minimize the impact to our customers, platform migration will occur over a weekend. The worldwide usage of the platform on a weekend is significantly less than on weekdays. Phase 1 of the migration, the migration of the Dell Boomi platform that was planned for Saturday, August 18, 2018, will be rescheduled.  We will communicate the new planned migration date in the coming days.  


Migration of the Dell Boomi Atom Clouds will be performed in subsequent phases through early 2019. As details about the Cloud migration and specific dates become available, Dell Boomi will provide more information here. 


What will the impact to the platform be during migration?

The platform is the user interface that enables users to access Dell Boomi applications.

During Phase 1 of the migration—the migration of the Dell Boomi platform—the Dell Boomi platform ( and Boomi APIs ( will be unavailable until the migration event is complete. We expect the event to last approximately 4 hours. Additional details including start time and duration will be provided in the coming days. 

The following functionality will be unavailable until the completion of the migration event:

  • In the platform:
    • Building, deploying, and managing processes
    • Viewing process history
    • Administering accounts
    • Mastering golden records in Hub
    • Managing APIs  
  • Any custom applications that invoke Boomi APIs


What will the impact to the run-time environment be during migration?

During Phase 1 of the migration—the migration of the Dell Boomi platform—the Dell Boomi Atom Clouds, any private Atom Clouds, and your Atoms and Molecules will continue to run. Therefore, all processes will continue to run while the platform migrates.  Specifically, while the platform is unavailable, the following will continue to execute:

  • All processes running on Boomi-hosted Atoms, Molecules, and Atom Clouds
  • All processes running on customer-hosted Atoms, Molecules, and Atom Clouds
  • Any web services hosted on any of the Boomi or on-premise Atoms, Molecules, and Atom Clouds
  • All request processing for Boomi-hosted Hub Clouds
  • All processes that use the MDM connector or MDM Listener connector
  • All API Management authentication brokers


What will the impact to Atom status alerts be during migration? 

During Phase 1 of the migration—the migration of the Dell Boomi platform—Atom status alerts will not be generated.  When the platform becomes available again, it will resume checking Atom status and alerting when an Atom is offline. If an Atom goes offline during the time the platform is unavailable but is available when the platform returns, no Atom status alerts will be generated.  Any Atom that is offline when the platform becomes available again will generate an Atom status alert.


What do I need to do to prepare for platform migration?

No action is required. However, you might want to consider taking the following precautionary measures:

  • Avoid deploying significant changes to your processes in the day or so leading up to the migration. If your processes are stable, they will be less likely to generate errors. Notifications about process errors will not be generated during the migration event.
  • If your processes generate a significant quantity of messages, allocate additional space for the storage of those messages during the migration event. In other words, if the process executions on a given Atom communicate with the platform,  the Atom must be prepared to hold those messages until communication with the platform resumes. The content of those messages are metadata updates, such as execution ID, processing time, etc. 
  • Customers who whitelist IP addresses will need to work with their internal IT staff to add the new IP addresses to their whitelist.  


What if I need to whitelist Dell Boomi IP addresses? 

While the URL for the platform will not change from, the platform IP addresses will be changing. After the platform migration is complete, the old platform IP addresses will no longer function and they will not redirect users to the new IP addresses. If you whitelist platform IP addresses, you need to be aware of these changes to ensure continued access to the platform. 


For example, if your Boomi implementation includes local Atoms, Molecules, or private Atom Clouds, those containers need to communicate with the platform on a continuous basis. Your network firewall must allow calls to the platform. If the platform IP addresses are blocked, communication between local containers and the platform will not be possible and your business processes could be disrupted. For more information about the security of this communication, see Atom communication security


As part of the platform migration, the number of IP addresses that you need to whitelist will increase. The move to AWS is intended to maximize the reliability and availability of the Dell Boomi infrastructure. To realize those benefits, multiple IP addresses will be part of the new hosting environment. Any of those IP addresses could become active at any time. To ensure business continuity, you should plan to whitelist all of the following IP addresses.  


The IP addresses for connecting to the Dell Boomi platform are:


ComponentURLCurrent IP addressNew IP addresses
Mobile Platformhttps://m.platform.boomi.com67.192.139.77


(communication to Platform)



The IP addresses for outbound connectivity from the Dell Boomi platform will also change.  Examples of outbound calls from the platform include OAuth2 token generation and importing an API endpoint from an external URL. The outbound IP addresses to whitelist are: 


ComponentCurrent IP addressNew IP addresses


Some of the platform IP addresses are not alive.  Why? 

Some of the IP addresses listed above will be used only in the case of a disaster recovery event.  We publish them now so that in the unlikely case of a disaster, recovery is smoother for those customers who whitelist IP addresses. Previously, we did not publish disaster recovery IP addresses.  


Connecting to the Dell Boomi platform - Disaster Recovery IP addresses:



Outbound from the Platform - Disaster Recovery IP addresses


How can I stay informed of the migration?  

During the migration and any other maintenance event, Dell Boomi will communicate through the Dell Boomi Status Page


I have additional questions. Where can I get more information?

  1. We will be posting updates to this document regularly, so please Follow this document to receive notifications of new content. 
  2. Questions can be posed in the Community.
  3. Contact Customer Success at  
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