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MS Dynamics HTTP transport error: java.net.SocketException: Connection reset; Caused by: Connection reset

Question asked by stephenp on Jun 9, 2016
Latest reply on Jul 20, 2016 by Srinivas Chandrakanth Vangari

We are regularly getting intermittent connection issues between our local atom and MS Dynamics CRM online.  I have raised as call with Microsoft but they have been unable to identify any connection drops. We have been unable to identify any network issues our end.  Any ideas what could be causing this and/or any troubleshooting tips?

 

 

 

Process Name: I010 Alt Sync MSDynamicsCRM EDMS Case

Classification: Production

Started At: 06/09/2016 1:48:06 PM GMT

Ended At: 06/09/2016 2:27:38 PM GMT

Final Status: ERROR

Error Message:

Error invoking soap operation; Caused by: HTTP transport
error: java.net.SocketException: Connection reset; Caused by: Connection reset

Error Type: DOCUMENT

Errored Step Label: 4. Fetch Incident Data

Errored Step Type: Connector

Error Document Count: 1

Inbound Document Count: 1

Outbound Document Count: 28000

Outcomes