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How to configure the servicenow connector to get the displayvalues in the response than the reference ids?

Question asked by pvudi622261 on Jul 24, 2017
Latest reply on Jul 24, 2017 by pvudi622261

Servicenow API documentation explains as below but how to configure in Boomi? Changing the URL is not working.

 

5 Return Display Value for Reference Variables

When you query a record using a get or getRecords function the instance returns all fields associated with that record. The fields are often reference fields that contain a sys_id for a record on another table. Use one of these options if you want the display value for the field to be returned instead of the sys_id:

1. Add the property glide.soap.return_displayValue to your system properties, and every SOAP request will return a display value for a reference field.
2. Add the parameter displayvalue=true to your SOAP request URL, and SOAP requests with that parameter will return a display value for a reference field as a string, instead of the sys_id. The SOAP URL would look as follows:

https://<instance name>.service-now.com/incident.do?displayvalue=true&SOAP

3. Add the parameter displayvalue=all to your SOAP request URL, and SOAP requests with that parameter will return a display value for a reference field, in addition to the sys_id. The response element name for the display value field will be prefixed with dv_ such as dv_caller_id.

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