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Problem Creating Issue Tickets Using JIRA REST

Question asked by stefan.holodnick on Feb 14, 2018
Latest reply on Feb 15, 2018 by mmorthala189353



I'm trying to get our Issue Tickets from NetSuite into JIRA.  I'm able to retrieve the data from NetSuite, but having some difficulties sending some of the field information to JIRA.  This is using the JIRA REST Connector.  Here is the error I am getting:


com.boomi.connector.api.ConnectorException: [401] Unknown failure
at com.boomi.connector.generic.DataTracker.toFailure(
at com.boomi.connector.generic.DataTracker.addResult(
at com.boomi.connector.generic.DataTracker.addResult(
at com.boomi.connector.generic.GenericResponse.addResult(
at com.boomi.connector.util.BaseUpdateOperation.execute(
at com.boomi.connector.generic.GenericConnectorAction.invoke(
at com.boomi.connector.base.BaseConnectorAction.invokeBase(
at com.boomi.connector.base.BaseConnectorAction.invokeWithReadStore(
at com.boomi.connector.base.BaseConnectorAction.invoke(
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.boomi.util.ClassUtil$InvokerWithClassLoader.invoke(
at com.sun.proxy.$Proxy42.invoke(Unknown Source)
at com.boomi.process.shape.ConnectorShapeHandler.execute(
at com.boomi.process.shape.ConnectorShape.execute(
at com.boomi.process.graph.ProcessShape.executeShape(
at com.boomi.process.graph.ProcessGraph.executeShape(
at com.boomi.process.graph.ProcessGraph.executeNextShapes(
at com.boomi.process.graph.ProcessGraph.executeShape(
at com.boomi.process.graph.ProcessGraph.executeNextShapes(
at com.boomi.process.graph.ProcessGraph.execute(
at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.util.concurrent.ThreadPoolExecutor$ Source)
at Source)


Also, here is my process:



I'm only really mapping one field right now, which is the assignee field.  Another thing I'm trying to figure out is what JIRA takes for the assignee field (i.e. username, email, name, etc.).  I'm also setting the type field to a default.

In the connector data it looks the mappings are coming through fine, it's that the initial connection to JIRA ( appears to fail with the above error.

Any help is appreciated.