gunasekaran.vanthavasi@changepoint.com

Saved PDF File from Mail (IMAP) attachment is empty

Discussion created by gunasekaran.vanthavasi@changepoint.com on Aug 24, 2018
Latest reply on Aug 24, 2018 by rodrigo.delatorre

Hi, 

The following is a simple process to receive email with attachment (PDF File) and save it to BOX account.

 

The process is completing and saving the PDF File, but the displays empty information.

 

After the "ReceiveCache" Step, the document content is as follows:

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As this document starts with %PDF1.4 , I am sending this with out any decode step to a message step with "Current data" as parameter. The next couple steps is to set the BOX file name (with pdf extension) and BOX connector to upload the file.

The file is uploaded into BOX as fshown below:

 

When I open the file directly or downloading it to local PC, Adobe displays an empty page as shown below:

 

I am expecting Adobe to display the following page.

Can you please help me to resolve the problem?

Thanks and regards,

Guna.

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