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NetSuite Update/Upsert Not Working

Question asked by kboger621837 on Oct 11, 2018

I'm updating employee records from a database.  I can not get the Update to work.  I've mapped the entityId to NS, but the employee record is not being found.  When I tried using UPSERT, it's not locating the existing record and sometimes it creates a new employee record.  After that record is creating, subsequent updates work just fine.  I've attached the @externalId that's needed for UPSERTS to work.  Any help is greatly appreciated.