Creating Questions and Discussions

Document created by Adam Arrowsmith Employee on Feb 17, 2016Last modified by Adam Arrowsmith Employee on Apr 28, 2016
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Questions and discussions are at the center of the entire community. They are where you can engage with fellow users and experts to find answers and get help with configuration questions and errors and discuss implementation best practices and integration advice. All customers and partners are welcome and encouraged to ask questions and share your experiences to benefit the entire community.

A few reminders:

  • The forums are publicly visible so take care to not post sensitive information including things like email addresses and AtomSphere account IDs.
  • Review the Dell Boomi Community Guidelines.

Below are some tips and guidance for getting the most out of the community forums.

 

 

How to Ask a Good Question

This is so important we've created a separate document for it! Please see How to Ask a Good Question.

 

Questions vs. Discussions

Questions and Discussions are two slightly different content types in which to have conversations. Both allow for threaded replies but Questions have the additional ability to mark a given response as "Correct" to indicate the original question has been answered. Discussions cannot be marked as answered.

 

Best practices:

  • Questions should be used for asking a specific question that will likely have a definitive answer such as configuration how-tos, error messages, and general product knowledge. Most conversations in the Community Forums will be Questions.
  • Discussions should be used for conversations and questions that don't really have a single, definitive answer such as collecting feedback or soliciting opinions and best practices.

 

Note moderators may convert a Question to a Discussion and vice versa depending on the nature of the conversation.

 

Working with Questions and Discussions

Once logged in, go to Community Forums from the global menu or Forums button.

 

Viewing Questions

On the Community Forums landing page, you will see a list of recent unanswered questions displayed. Click on a question to view and reply.

 

Or...

  • From the Forums home page, select a category under Browse by Category to see the questions filtered to that category
  • Click the Content tab in the place navigation menu to view all content in this space, including questions.

 

From the content view, choose Questions along the top. This will present a drop down menu with several view options:

  • All questions
  • Open questions (unanswered)
  • Answered questions
  • Questions with helpful answers

 

Posting a New Question or Discussion

To ask a new Question, from the Community Forums landing page...

  1. Begin typing your question in the Ask a Question in Community Forums search box.
  2. As you type it will automatically search for similar questions. If a question looks similar, consider adding a comment to the existing conversation instead of creating a new one.
  3. To continue asking a new question, click Ask my question.
  4. Enter the rest of the description, choose one or more appropriate categories and tags, and click Post.

 

Remember you can easily enter rich markup including images, links, and attachments with the Content Rich Text Editor.

 

Alternatively, click Actions > CREATE > Question.

 

 

To create a Discussion, click Actions > CREATE  > Discussion.

 

Replying to a Question/Discussion

See best practices below. When viewing a question...

  1. Scroll down and click Add a comment. The conversation is displayed as a nested thread so alternatively you can reply to a previous comment by clicking Reply on the given comment.
  2. Enter your reply and click Add Comment.

 

Marking a Comment as Correct

If you receive a reply that sufficiently answers your original question, click Mark Correct next to the given comment. This features the reply at the top of the thread, marks the question as Answered to indicate to others that this question has been solved, and gives credit to the comment author.

 

Only the original question author and moderators can mark a comment as correct. All other users can mark a reply as Helpful (see below). Additionally moderators can choose to mark the question as Assumed Answered at their discretion if there is no single obvious answer but it appears the conversation has run its course and there can be an assumed resolution.

 

Marking a Comment as Helpful

As mentioned above, only the original question author and moderators can mark a comment as "Correct". However other users can provide very useful feedback by marking a comment as Helpful. Again this provides credit to the comment author and indicates to others the comment has merit. If a comment receives enough Helpful votes, the question is automatically marked Assumed Answered.

 

Reporting Abuse

If you come across a post that is inappropriate, spam, or hateful, click Actions > Report Abuse to remove the post and alert the moderators.

 

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