@mentioning Content, Places, and People

Document created by Adam Arrowsmith Employee on Feb 17, 2016Last modified by Adam Arrowsmith Employee on Mar 2, 2016
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The @mention functionality allows you to easily create a link to a piece of content, place, or person in the community. This can be used in any rich text editor including forums, documents, and ideas.

 

How to Use @mention

  1. In a piece of content or comment, type the “@” symbol (or click the “@” icon if it is available) and start typing the name of content, place, or person to which you want to link. A search dialog opens and suggests possible matches as you type.
  2. Use an underscore “_” as a space to search for names or titles with multiple words. For example "@salesforce_conn" would start matching content containing "salesforce" and "conn". The search dialog includes documents, discussions, and places, as well as people. Keep typing to narrow the choices.
  3. Select the correct match from the list to insert the link.

 

Tips for Use

  • Consider @mentioning a person to invite them to collaborate or comment on something. However be mindful when you do because it generates notifications for them.
  • When @mentioning a person the user is sent a social interaction notification in their Inbox. Depending on their preferences they will also get an email about. Note that @mentioning someone in content they are already participating will generate two notifications, one for the @mention the other for the update to the content.
  • When @mentioning a place it will be noted in the place’s activity stream.

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