Here are some troubleshooting tips recommended to follow when an atom goes offline or when an atom offline alert is received :
- Please check trust.boomi.com to see if there is an incident reported during the time when the issue occurred.
- For Dell Boomi Test and Production Atom Clouds, Please open a case with Boomi Support and attach with some of the email alerts that you received per atom.
- For locally installed atoms, check the container logs for missing entries,missed schedules, increasing failure attempts or errors.
- Check with the IT network team for info related to network outages and server maintenance.
- If the atom uses a proxy, check the proxy server for issues.
- Check server logs,firewalls, whitelisted IP address ranges etc.
- Ping platform from atom servers.
- Telnet to platform via 443 from atom servers.
- Check DNS servers.
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