Received email Alert indicating local Atom is off line

Document created by pete_mccoy1.3055586893899446E12 Employee on Oct 7, 2014Last modified by dave_lesshafft on Mar 2, 2016
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You subscribe to ATOM.STATUS alerts, and you receive an email alert indicating that one or more of your local atoms is off-line.  You confirm the status of the atoms as on-line by using the Atom Management tab.  Why?
The Atom/molecule will communicate with the Platform a couple of times a minute. In the case of performance issues, network outages, or communication issues either between or at the Platform, it is possible that false alerts get sent out.


The platform considers an atom/molecule to be off-line when the AtomSphere Platform does not receive communication from the Atom/molecule within 3 minutes.


Possible Causes for this include, the atom actually being offline, a local server being taken offline, temporary network or Internet connectivity issues that prevent communication to, or on outbound port 443.
Recommended Actions include checking to see if the Atom Service is running and it has a green status under Atom Management.
If the local atom cloud status is green, then the issue most likely repaired itself and communication back to the platform was restored.
If the Atom/molecule does go off line, an entry in the container log will indicate this occurrence.
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