Opening or modifying a process in Build takes a long time or crashes

Document created by mike_c_frazier Employee on May 26, 2015Last modified by vreddy on Mar 1, 2016
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Sometimes attempts to open or modify a process in the Build tab takes a long time. This can be especially true for larger processes.
For example, you may be experiencing:
  • An error such as “The following pages have become unresponsive. You can wait for them to become responsive or kill them.”
  • An error such as “A script on this page is taking long to respond”
  • The % loaded bar increasing slowly or appears to have stopped increasing or is “hanging”
  • Generally slow response times when modifying or re-saving the process
  • Premature process closure
  • Browser “hangs” or crashes
Solution(s) in Hierarchy :
  • Verify that you are using a supported browser as described at this link:
  • Try cleaning up your browsing data / history (for example, on Google Chrome, select Options -> Under the Hood -> Clear browsing data).
  • Try opening the process in a different Browser or version to see if it has improved performance
  • Change the Browser Zoom settings to find one that will open the process.(reload the browser after each zoom level setting and check if the process loaded completely or not)
  • It may be possible that the process was originally created on a machine with much more processing speed and memory (e.g. perhaps a server). Try opening the process on a different machine with sufficiently more memory and CPU. As a best practice, identify the resources of the machine(s) on which the processes are being developed and ensure that the processes will continue to be developed/maintained on comparable machines in the future. The manageability of a process in Build will be dependent on its size and also on the size of the machine on which it is being used
  • If version control is enabled in your account, and you are able to open a prior version of the process from Revision History, try saving the previous version of the process and move/add shapes to a sub-process
  • Split up the process into sub-processes or more than one process. If the process can eventually be opened and modified, you could try working with the existing process to break it up. If the process can no longer be opened or modified, you may need to re-design it from scratch using sub-processes or separate processes to make it more maintainable