FAQ for Boomi's Planned Improvements to Trust.Boomi.com

Document created by adam_doxtader Employee on Apr 20, 2018Last modified by adam_doxtader Employee on May 22, 2018
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What is Boomi’s Trust site?

Boomi’s Trust site (http://trust.boomi.com/) provides availability status for the Dell Boomi platform and hosted Atom Clouds, scheduled maintenance notifications, and the planned release schedule.

Why is Boomi making this change and what benefits can I expect?

Dell Boomi understands that timely and up-to-date information about platform and the Atom Cloud availability is critical for your business.  Dell Boomi is upgrading our Trust resources (http://trust.boomi.com/) to offer many new benefits including robust notification options that are timely, region specific, and more granular in content.  As an example, you will have the ability to subscribe to platform-level and, if applicable, specific Boomi Atom Cloud events. Additionally, you have the option to receive notifications via email, SMS, and/or webhooks.  History and incident details will be available for 3 months.

What technology will Boomi be using?

Boomi has chosen Atlassian’s Statuspage solution given its ease of use, feature capabilities, and industry adoption.  Boomi will also retain some of the current content, such as the release schedule and metric data.

When do you anticipate the new site’s Go-Live?

Boomi is currently targeting a June 18th, 2018 Go-Live, and at that time, the site will be available at status.boomi.com

How will I be impacted and what will I need to do?

Once the new site, status.boomi.com goes live, simply go to the site and pick your subscription options.  It's a simple 2 step process.  First, select the preferred notification method(s) (email, SMS, etc.), and then select the desired Platform and/or Atom Cloud components.

 

If you are using the current RSS feed and wish to continue using it, the new site will have additional RSS feed options that may require some adjustments. For example, the new site has a different source URL.  Examples of these feeds will be made available in early May and posted in Community.

 

Lastly, if you are currently site-scraping, the new notification functionality may negate the need to continue doing this; however, if you plan to continue to site-scrape, you will be able to access the site once it is live and make any necessary adjustments during the transition period.

Will there be a transition period?

Yes. Once the new site goes live, Boomi is planning for a 45-day period during which both trust.boomi.com and status.boomi.com will be available. At the end of this transition period, the trust.boomi.com site will become unavailable.  Currently, the transition period is scheduled to end on August 3rd, 2018.

 

The transition period will allow you to become familiar with the site and provide the time needed to make any necessary adjustments without negatively impacting your business.

Will I continue to get scheduled maintenance and incident emails from customer success teams?

No. Once the transition period noted above has expired, all communications regarding planned maintenance and incidents will be sent via the notification options you have selected.

I am interested in the RSS feed options, where can I get more detail?

A Community article has been created that outlines the RSS feeds and also provides examples of the formats.   

I have additional questions, where can I get more information?

We will be posting updates to this document regularly, so please follow this article and check back often for additional information. Questions can be posed in the Community or can be raised by contacting your account manager.

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