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Why is a file being placed in a folder at the same time that a disk get process starts not being found to process but then is deleted (since we have checked 'delete files after reading')?

Question asked by GaryDavison280 on Mar 21, 2013
Latest reply on Nov 18, 2014 by GurpreetSarna2861
We have a process that runs every 15 minutes (0,15,30,45 of each hour), doing a disk read for any files placed in a folder.  We have the "delete files after reading" option checked.  We are seeing a weird thing occuring when the file is being dropped into the folder at the same time the process runs.  The process shows in Process Reporting as having no inbound data, but then the file is gone.

A file comes in at 9:15 pm; the process starts at 9:15 pm.  The file does not get processed; the file is nowhere to be found; the time on the empty folder is 9:15 pm.

We have no way of knowing when the files will be dropped, so changing the schedule might not help, as the files could come in at the new time we schedule.  This seems like a bug in Atomshere.  Is there some kind of setting to prevent such activity?