AnsweredAssumed Answered

Any help with getting the document cache working? I can't get it to display my data properly

Question asked by NathanGiven661 on Aug 6, 2013
Latest reply on Aug 6, 2013 by Adam Arrowsmith

I'm stuck... I'm trying to use document cache for the first time and I can't get it to work.  Here is a video showing my problem:


GOAL: Transfer data between JIRA (XML profile) and SupportIQ (XML profile)
Reason for using document cache: I wanted to use the document cache to store all the possible JIRA statuses and then lookup the status name by using the ID.

I set my document cache as follows:User-added image

Then, I followed the document cache videa at

rom the video, I saw that you can "Add Cached Data" to your map (which I did):

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(I added it to the "bns0_RemoteIssue" node).

I then set the status id in the RemoteIssue to map to the status Index in my document cache:

User-added image

As a note, here is what my XML looks like:

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The XML from my bns0_remoteIssue also has a "status" element:

User-added image

I'm not sure why this isn't working... I feel like I'm close, but something isn't working quite right...

Any ideas?