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Why does Salesforce Get Response time Vary So Much?

Question asked by DarrellFlenniken9941 on Apr 1, 2016
Latest reply on Mar 27, 2018 by nancy_kenney

I  have fairly simple Salesforce single object get with three filters used to load document cache. It returns about 10K 3-field records. Usually this runs in about 2 minutes. Sometimes this same process takes over 20 minutes.The slow-downs seem to occur between about 10A and 4P. Is this kind of variability normal and expected due to the Salesforce workload? If not, what could be wrong?