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No notification received for test atom outage

Question asked by martijn.keizer147426 on Jan 17, 2017
Latest reply on Jan 19, 2017 by martijn.keizer147426

We have recently had an overnight scheduled outage affecting our test environment. Multiple local atom installs and the test-environment private cloud that we offer to our customers were affected. 


During the outage, the atoms and private cloud instances showed as offline on the platform. However, even though we have notifications setup for Atom.Status (level: ERROR), we did not receive any notifications via the events notification system that these atoms were unavailable. 


We suspect that this is because of the atom's classifications as test environment. Is this correct? If so, is there a way to receive such notifications for when test environment atoms report offline?