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Netsuite custom fields not always populated

Question asked by Sjaak Overgaauw on Mar 14, 2017
Latest reply on Mar 17, 2017 by Sjaak Overgaauw

Hi team,

Our company has a lot of Netsuite customers. In general, we know our way around. But Netsuite and the Boomi connector still has it's secrets. For example, depending on the type of a custom field, custom field values are not always available during mapping. XML elements and values however are available in the XML profile and the corresponding XML file generated by Netsuite.


I have the impression that, best case, StringCustomFieldRef's are working out of the box. Examples of custom fields which do not work:


  • Subsidiary QUERY: LongCustomFieldRef's 
  • Customer QUERY: SelectCustomFieldRef's, customer addresses don't show any custom fields (StringCustomFieldRef's, BooleanCustomFieldRef's)
  • Workaround for customer QUERY: use the GET for StringCustomFieldRef's


Below you see a SelectCustomFieldRef of a customer:


<platformCore:Special_Location xmlns:platformCore="" internalId="2084" scriptId="custentity_special_location" xsi:type="platformCore:SelectCustomFieldRef">
<platformCore:value internalId="1" typeId="209">Airport<platformCore:name>Airport</platformCore:name></platformCore:value>


Regarding the subsidiary object. The LongCustomFieldRef complex type is not part of the Netsuite XML profile generated by Boomi. I have added it to the XML profile manually, but so far, no luck.




  1. Any tips for workarounds? Using a GET operation comes with a high costs if you have to process many records. Netsuite sometimes blocks accessing the system via the API's for 5 minutes. Even with the special integration license. So this is a big issue for customers.
  2. The workaround of Lee Sobotkin "Custom Netsuite Fields are not properly being mapped " works in some cases,  but I can't get it to work for a LongCustomFieldRef.
  3. Are these Netsuite issues or Boomi connectors issues? Or just my lack of knowledge? 


It's my ambition to get these "Netsuite custom fields" issues fixed once and forever


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