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Unauthorized ip error in staging environment

Question asked by meera_nair on May 16, 2017
Latest reply on May 18, 2017 by meera_nair

We are using the same details in the staging environment and also in production environment for SF ECC Integration. In the staging environment, I am getting an error like “Test execution of "PROCESS" completed with errors. Embedded message: [EXCEPTION] [Login] Error code: FAILED_AUTHENTICATION Error message: Authentication failed. Attempted login from unauthorized ip: XXX.XX.XXX.XXX to company id: C000XXXXXXXXX by username: SFAPI(status code = 8) Company ID: C000XXXXXXXXX, User: sfapi, Endpoint: “. However, in Production environment, I am able to successfully run the process without any error.
To confirm, I also created a new process in the development system and tested in the test environment to check. It is giving me the same error. The same error is received for other processes run in test environment.