I have used the Servicenow connector in process to update the Incident in Servicenow. I have created the connection and created the operation by providing table filter "Incident". Then I have passed the input file for testing the process. The testing was completed successfully but Incident not updated. Instead it created the new incident in Servicenow
So I tried another way, provided the sys_id parameter in Servicenow parameter tab. Then saved and tested the process using an input file. As a result incident not updated. Is there any configuration details to pass sys_id in servicenow connector?
Can someone provide solution for this issue.